Concurrent & Panel Session Speakers

Miroslav Doncevic

  • Digital Medical System

Miroslav Doncevic has had extensive computer industry expertise since 1985 including national sales management roles and is the founder and Director of Digital Medical System. DMS has provided professional IT Consulting, quality information/communication systems (ICT) systems as well as technical solutions and services to medical practice clients across Australia since 1990.

He has worked closely with many medical professional organisations in training events to present on ICT in plain English for medical and allied health professionals including the Australian Association of Practice Management (AAPM), RACGP and many Divisions of General Practice.

Miroslav will be presenting on "Disaster Avoidance and Resilient IT for Business Continuity in Medical Practice". Proven strategies and procedures to assist with planning, implementation and testing of practice IT for business continuity.

Barbara Jaques

  • BBS, Dip.Mgt, Coach - ICI, mBIT

Barbara has a strong background in management, administration & human resources. This includes staff and performance management, systems development, recruitment and career coaching as well as personal and professional development.

She's passionate about the field of self-improvement and considers herself to be a lifetime learner (aka course junkie). To this end she regularly seeks out opportunities for improvement that she can practice and then share with others.

Her unique combination of skills and experience provide a solid foundation on which she's able to skillfully listen, encourage, support and nurture individuals in both a personal and professional environment, allowing them to experience a shift in their thinking and get results that can re-shape their lives.

With over 20 years of recruitment experience, 13-plus years in administration/general management and over 800 hours of coaching and supervision delivery, Barbara has the skills and abilities to support your professional development.

Michal Morris

  • Concurrent Session Speaker

Michal Morris has been the General Manager of Centre for Culture, Ethnicity and Health since 2006. In this role she has guided the centre to become national specialists in the areas of: cultural competency, language services, health literacy and social marketing. Currently Michal is a member of the Refugee Health Network, a Medical Research Council's (NHMRC) Mental Health and Parenting Working Committee. Prior to this role Michal has worked in advocacy, State Government and communications.



Brett McPherson

  • Concurrent Session Speaker

With more than 25 years of experience in health practice management Brett has extensive knowledge in all aspects practice management. Brett was awarded Life Membership at the AAPM/ QIP 2013 National Conference for his commitment to AAPM over the past 20 years.

Brett, is a Certified Practice Manager and Fellow of the Australian Association of Practice Management - AAPM and is a past National President of the AAPM. He is currently a member of the AAPM Victorian Branch committee and represents Practice Managers on a number of government and professional advisory groups, including PIP, PNIP & RACGP - GPAS.

Brett is the recipient of the Improvement Foundation - 2014 Quality Improvement Award and as part of the award attended the International Quality in Health Conference held in Paris (April 2014). He was also the Implementation Lead for the 2015 PM Lead Wave.

Brett trained and worked as a radiographer, before moving into practice management in 1989. Brett currently manages a multi-award winning Melbourne CBD GP practice where embracing e-health through IT innovation has provided significant benefits to patients, practice services and overall efficiency. Brett is a frequently sought after presenter and consults widely to medical practices across Australia.

Outside of work, Brett (along with his wife Maggie) enjoys travelling and is a passionate rugby supporter, being a foundation member of the Melbourne Rebels.

Gary Smith

  • Concurrent Session Speaker & MC

Gary manages a multi-disciplinary General Practice at Penrith, west of Sydney. He has managed this Practice for some 30 years and lives in the Blue Mountains. Gary is an active member of the Australian Association of Practice Management Ltd. He is a past National President and NSW State President of the Association. Gary is a certified Practice Manager, Fellow and a Life Member of AAPM.

Gary represents his Association on a number of advisory committees, task groups and expert standing committees in the health care sector. He is a sought after presenter both locally and Internationally on practice management topics. He is the Chair of Quality Innovation Performance (QIP) and an Independent Director with the Australian General Practice Accreditation Ltd (AGPAL). He holds other Directorships with General Practice Workforces Tasmania, Australian Association of Practice Management Ltd and has been appointed by the NSW Government to the Nepean Blue Mountains Local Health District Board.

Gary is a surveyor with the Australian General Practice Accreditation Ltd (AGPAL) and with the International Organisation - ISQua. He is the Academic Director for the University of New England Partnerships Cert III Medical Administration (Health) and a presenter and assessor in the professional Practice Management Program.

In his spare time he enjoys travelling, going to the movies and being involved in his community.

Colleen Sullivan

  • Concurrent Session Speaker

Colleen Sullivan has a background in nursing and is a graduate of the University of Queensland. She has a strong commitment to healthcare practice management and the role of the practice manager. She is passionate about
promoting her profession.

She is a presenter and assessor with the UNE Partnerships Professional Practice Management Program. Colleen is also involved in practice management projects with a number of Medical Colleges and Associations. Colleen has recently published a second book with Professor Geoffrey Meredith, “Starting Practice – an Essential Handbook. For most of her career, Colleen has been actively involved with AAPM and held positions of State and National Presidents. She is a Certified Practice Manager, Fellow and Life Member of the Association.

In 2014, Colleen was awarded the Medal of the Order of Australia, OAM for service to Medical Administration.





Carmel Brown

  • Concurrent Session Speaker

Carmel Brown is a well-known practice management figure with over twenty years' experience in practice management. She is a Fellow of the Australian Association of Practice Management, Certified Practice Manager and a former long-serving Queensland Committee member.

Through Carmel's business leadership and management techniques, she successfully led the amalgamation of two local General Practices and over ten years has overseen the Practice base grow tenfold. The Practice now engages 12 doctors, two treatment and three community orientated nurses, a dietician and psychologist.

Carmel's experiences managing a General Practice helped her to identify the gap in current management practices - for a web-based practice manual.

Simon Thiessen

  • Concurrent Session Speaker

With a background in leadership, sales and as an entrepreneur, Simon founded The Real Learning Experience in 1993. Since that time he has developed thousands of exceptional leaders, teams and sales people who produce outstanding results for their organisations. His ability to make learning relevant and engaging allows participants to apply what they learn to increase revenue, improve productivity and profitability, and develop more unified and effective teams.

Simon is a dynamic speaker who inspires, entertains and provokes an audience to take action. Away from work, Simon is married to Jane and has four children. He is a triathlete, aspiring novelist and passionate supporter of children with dyslexia.

Marina Fulcher

  • Concurrent Session Speaker

Marina, a past AAPM National President, brings many years of experience from working in and managed a wide variety of medical practices across the health care industry as well as operating her own practice management consultancy business for over twelve years.  She has published many articles on Practice Management, and is an experienced presenter and trainer. 

Currently working at WentWest as Primary Care Services Manager, Marina leads a team who are responsible for support and delivery of a range of diverse programs to primary health care providers in western Sydney, from accreditation support through to western Sydney focused projects such as one of the NSW Integrated Care demonstrator projects and the Patient Centred Medical Home. 

Marina has recently returned from a study tour to the USA, where she attended the Institute for Healthcare Improvement international conference and visited South Eastern Texas Medical Associates and Kaiser Permanente Southern California to study their implementation of the Patient Centred Medical Home model.

Marina is a NEHTA Clinical Governance Advisor, and has worked extensively on the national e-health agenda with Healthcare Identifiers and the My eHealth Record.


Heather McDonald

  • Concurrent Session Speaker

Heather McDonald is the Manager, Clinical Adoption and Usability at NEHTA and has been at NEHTA since 2010.

Previously a qualified Registered Nurse/registered Midwife for many years working in many areas of health including both Rural and Metro Hospitals and Community Health Settings. 

As well as nursing qualifications Heather has a degree in Information Technology and a Masters in Quality Improvement in Healthcare.











Leon McCormark

  • Concurrent Session Speaker
Business Development Director, Health - Insync

Leon's background is in data analysis and consulting in the healthcare sector. One of his passions, however is understanding the voice of the customer, especially from a healthcare perspective.

He maintains dialogue with our researchers and psychologists as they finalise data analyses and identify key customer and employee survey insights. Leon's broad industry experience encompasses professional services, business intelligence consulting, pharmaceutical, retail pharmacy and healthcare.

He has worked with large health clients including 3M, GlaxoSmithKline, Bristol-Myers Squibb, IMS Health, Servier Laboratories, Beiersdorf Australia, Hamilton Laboratories, UCB Pharma, Ego Pharmaceuticals and Johnson & Johnson Medical. This involved delivering a range of multi-stage research projects to drive key business decisions linked to multi-million dollar revenue streams for his clients. He particularly enjoys applying this knowledge to identify ways that the "patient as a customer" experience can be enhanced at practice level.












Anna-Maria Gibb

  • Concurrent Session Speaker

Anna-Maria Gibb is passionate about creating resources that are reliable, current and meet the requirements of a changing medical practice environment. Anna-Maria has consulted with a range of practices, including ophthalmology, urology, endocrine, neurosurgery, surgical and of course general practice. In the process, Anna-Maria has developed an understanding of the similarities and differences of these practices.

Anna-Maria and Carmel Brown collaborated to develop an online solution, MyPracticeManual, that supports practices with an easy to use, accessible, 21st century alternative to the often-outdated, paper-based practice manual.









Claire Jackson

  • Concurrent Session Speaker
MBBS (UQ) MD (UQ) MPH (UQ) CertHEcon (Monash) GradCert Management (QUT) FRACGP FAICD
Professor in General Practice and Primary Care Research, Director, Centres for Primary Care Reform Research Excellence, University of QLD

Claire has been active in general practice undergraduate and postgraduate education and research for many years, and has been extensively involved in health services research and reform since the early 90's. She was appointed to the Chair in General Practice at the University of Queensland in 2005, and in 2008 was appointed to the 12 member National Primary Care Strategy Expert Reference Group, the guiding force behind our first national primary care strategy. In the same year she provided a commissioned paper for the National Health and Hospital Reform Commission on new models in primary care. Her description of the 'beacon' practice model, piloted at Inala Primary Care, was adopted as both the clinical prototype for the Australian Association of Academic General Practitioner's endorsed model for GP Superclinics, and the basis for UQ's successful $10 million superclinic tenders. Inala Primary Care won RACGP Qld 'Practice of the Year' in 2009.

Claire is Clinical Director of two $2.5 million Centres for Research Excellence in Primary Care Reform - one from the National Health and Medical Research Council (NHMRC) exploring new models of integrated care between hospital and community, the other from the Australian Primary Health Care Research Institute (APHCRI), investigating the impact of researcher and end-user 'co-creation' on quality and models of care.

Her current primary area of research interest is in a health system reform involving primary care, a topic on which she has published and presented internationally. Her MD Thesis was entitled 'Building an Integrated Health Care Delivery System around Primary Care'. With Inge de jong, Claire co-authored 'Achieving Effective Health Care Integration - the Essential Guide', a publication that sold over 1000 copies.












Lisa Crossland

  • Concurrent Session Speaker

Lisa holds a PhD, a masters in Public Health and Tropical Medicine and a Honours degree in the history of medicine. She has worked extensively in the United Kingdom, New Zealand and Australia with a focus on research and evaluation in primary health care both in rural remote and metropolitan primary health care.

Lisa is presently the Senior Research Fellow in the Discipline of General Practice, School of Medicine at the University of Queensland working with Professor Claire Jackson on the development and trial of an organisational improvement tool, designed specifically for general practice and primary health care in partnership with primary health care and quality improvement organisations; practices and health care clinics nationwide.


Shelly Reynolds

  • Concurrent Session Speaker

Shelly has been in the health sector for the past 29 years. Married to her exceptional Husband Mal and together they have 8 children.

Starting in nursing, Shelly has worked in all areas of health over many years in many different environments from Paediatrics to Renal Dialysis and Pathology, for the past decade in Indigenous health in various roles from PHC Trainer , chronic disease, Clinical manager roles and spent 4 months as acting CEO of an AMS in Queensland.

Shelly has a passion for Aboriginal Health Workers and their vital role they play in the Health Sector. Ensuring the Health Workers ever evolving skill base is  in line with the need of the community is a challenge,  a privilege to share her knowledge and passion with Health Workers and advocate on behalf of the sector to empower Health Workers with knowledge and skills that supplement and drive service provision in the health sector.

Shelly has been fortunate to be employed by NATSIHWA to assist the team to develop the CPD Continual Professional Development Framework and in the near future deliver this frame work to the ATSIHW and Health Practitioners across the country.
Shelly has joined the steering committee to assist in developing the National Scope of Practise for ATSIHW'S and is looking forward this being completed.

Christina Aggar

  • Concurrent Session Speaker

Dr Christina Aggar has been a registered nurse since 1986, with clinical experience in aged care, palliative care, rehabilitation and community health.

She completed a Bachelor of Nursing with Honours Class 1 in 2007 and a PhD in 2012 at the University of Sydney. Christina joined Sydney Nursing School as a lecturer in 2011, during this time she has held the Academic Advisor for the Bachelor of Nursing (AS) program and the coordinator of the Bachelor of Nursing (AS) program positions.

She currently coordinates the new Master of Primary Health Care Nursing Program and units of study in the pre-registration Bachelor of Nursing (AS) program



Jacqueline Bloomfield

  • Concurrent Session Speaker

Dr Jacqueline Bloomfield has been a registered nurse since 1993, having completed a Bachelor of Nursing at the University of Technology Sydney. She is also a qualified midwife. Jacqueline has clinical experience in the fields of haemato-oncology, oncology and palliative care and has practised in both Australia and the United Kingdom.

She is an experienced nurse academic who has taught at undergraduate and postgraduate levels and has supervised/ co-supervised students undertaking master's and doctoral degrees.

From 2001, she worked at the Florence Nightingale School of Nursing and Midwifery, King's College London, before joining Sydney Nursing School as Director of Pre-registration programs in January 2013.




Anne Davis

  • Concurrent Session Speaker



Rachel McAllum

  • Concurrent Session Speaker

I am a Practice Manager for a 3 Dr General Practice in Christchurch.  I have held this role since 1999 and seen many changes in the health sector and primary care.  I have two boys aged 9 and 12 who keep me extremely busy.  I have been part of the PMAANZ National Executive for four years and have enjoyed my time supporting Administrators and Practice Managers around NZ.

I represent PMAANZ with many PHO's, MOH and other organisations to improve PMAANZ relationship and improve communication and support for our members.   I also represent PMAANZ on a number of advisory committees, task groups and expert standing committees in the health care sector. I hold the Treasurer's role for the National Executive and temporarily the Education role.  I feel passionate to continue the growth of PMAANZ and what we can offer our members.  In an environment where change is constant I am continually analysing what our members needs are and sharing the knowledge amongst PMAANZ. 

Having been employed in the health sector for 24 years I find the collegiality a powering tool and will continue to support this in any capacity possible.


Leon McCormark

  • Concurrent Session Speaker

Leon's background is in data analysis and 
​consulting in the healthcare sector.
One of his passions, however, is understanding the voice of the customer, especially from a healthcare perspective. ​
He maintains dialogue with our researchers and psychologists as they finalise data analyses and identify key customer and employee ​survey insights. 

Leon's broad industry experience encompasses professional services, business intelligence consulting, pharmaceutical, retail pharmacy and healthcare.He has worked with large 
​health ​clients including 3M,GlaxoSmithKline, Bristol-Myers Squibb, IMSHealth, Servier Laboratories, 

Beiersdorf Australia, Hamilton Laboratories, UCB Pharma, Ego Pharmaceuticals and Johnson&Johnson Medical. 

This involved delivering a range of multi-stage research projects to drive key business decisions linked to multi-million dollar revenue streams for his clients. 
​He particularly enjoys applying this knowledge to identify ways that the "patient as a customer" experience can be enhanced at practice level.




David Wenban

  • Concurrent Session Speaker

David is the Managing Director of the Australian Health Industry Group, which provides management consulting, training, salary packaging, recruitment and corporate services to the health and community services sectors. The group also owns and operates a number of medical clinics in Victoria, including the GP clinic at the Royal Children's Hospital in Melbourne.

As a lawyer, David commenced practice 15 years ago specialising in employment, and industrial relations law where he is well known for his understanding of the health industry's intricacies and his ability to deliver concise and pragmatic advice about most issues.

David has formal clinical, management and legal qualifications which he has used in a number of his previous positions throughout the health industry including his time as the CEO of a Rural Victorian Health Service, and the Executive Director and Corporate Counsel of a large Metropolitan Health Service.

David and his team provide industrial relations and human resources support services to practice managers and principals throughout Australia through the AHIG member service. Discounted AHIG membership is offered to current AAPM members.


Caroline Holland

  • Concurrent Session Speaker

Caroline Holland is the CEO of the Insurance Marketing Group of Australia (IMGA). Due to our dedication and commitment to the Australian healthcare sector, we have been the preferred insurance provider to the AAPM since 2006 and are a proud Gold Sponsor of this year’s AAPM National Conference.

Caroline has been working with IMGA since 2004, and is an ASIC Responsible Officer and ANZIFF Certified Insurance Professional. Caroline works closely with our partner and affiliate bodies such as the AAPM, to raise awareness about business risks affecting healthcare businesses and organisations.

The IMGA group of brands, which includes Mediprotect, Dentist Plus, Insure My Pharmacy, Vet Protect and Care Plus, has been a trusted specialist provider of insurance and risk solutions for the healthcare and medical sectors since 1999.

For more information about IMGA Mediprotect please visit


Robin Allardice

  • Concurrent Session Speaker

Robin is a co-owner and one of six executive directors of Bentleys Tasmania: Accountants Auditors and Advisors. Since joining in July 2005, in conjunction with his fellow directors, Robin has driven the organisation’s strategic vision. During this time, the firm has grown 800 percent and has implemented industry leading systems and technology which have allowed the directors’ vision to become a reality. In an executive capacity, Robin is responsible for Information Technology, Innovation and Cloud Solutions and chairs the Bentleys Australia Cloud Solutions Special Interest Group. In August 2014, Robin was recognised nationally as a leader in cloud accounting by being invited by Xero to become a foundation member of the Xero Partner Advisory Council.

Robin has been regularly quoted by media outlets on the benefits of Cloud accounting. In January 2015 Bentleys Tasmania became the first Xero Platinum Partner in Tasmania and one of only three listed on Xero’s website nationally. Bentleys Tasmania have a dedicated Cloud Solutions team and partner with a number of cloud service providers so clients can benefit from their expertise in developing systems which best suit their needs.





Jarrod Bramble

  • Concurrent Session Speaker

Jarrod is a Partner of Cutcher & Neale and head of the firm’s Specialist Medical Services division.

After a successful term working at Deutsche Bank in London, Jarrod joined Cutcher & Neale in 1998.
He became a Partner in 2004, one of the youngest to be invited into the Partnership in the 60 year history of the firm.

A specialist in services to medical practitioners and dentists, he has extensive experience in business development, financial analysis and corporate restructuring across a wide range of industries.
His passion for helping medical practices improve their performance through sound financial management led to the development of Australian Medical Benchmarks. This national project is designed to give GP practices a powerful tool to measure and dramatically improve their overall financial and patient-care performance.
Jarrod is also a noted presenter, regularly speaking at events for a range of organisations including the AMA (NSW) and AAPM as well being a regular contributor to industry magazines such as the Medical Observer and NSW Doctor.

Jarrod's areas of expertise include:

  • Medical practice structuring
  • Tax minimisation strategies
  • Practice reporting and KPI development
  • Surgery acquisition strategies
  • Maximised superannuation
  • Retirement strategies and estate planning
  • Tax deductible debt strategies
  • Record keeping simplicity
  • Systemised Service Entity compliance


Marion McKay

  • Concurrent Session Speaker

As last year’s Conference Convenor for AAPM SA and NT Marion can’t help herself.  She loves to work and when asked to meet and work with her PM colleagues she jumped at the opportunity to prepare and present this session, in collaboration with her well-respected and great friend and work colleague in Gary Smith.  Such a great opportunity to share skills and knowledge to bring something pretty special to the table for PM’s who we all know are already fabulous!

Our healthcare environments, our patients and external stakeholders are becoming ever more demanding of our services.  These inturn place an ever greater demand on our resources.  These resources may be financial and time. 
Health care is a  business and the delivery as such is subject to the same market factors, risks, constraints as other service industries.  Required are sound business principles and techniques to survive and thrive but at what cost?

This collaborative presentation offered by both Gary and Marion will explore your healthcare enviroment demands and address time and the benefits of developing good mentoring / coaching relationships. 


Klaus Bartosch

  • Concurrent Session Speaker





Colin Pava

  • Concurrent Session Speaker